When to shortlist a classic FSM, an enterprise suite, or Tradecraft.
Is Tradecraft a Jobber or Housecall Pro alternative?+
Yes for shops that want an AI-native operating system — voice, chat, dispatch, a fleet console, quotes, invoices, inventory, training, and marketing — instead of classic FSM with AI as an add-on. If you only need simple scheduling and invoicing, Jobber or Housecall Pro can still fit.
How is Tradecraft priced versus per-tech platforms?+
Shop $199/mo and Business $399/mo are flat platform fees with unlimited technicians. Shop includes 1,000 AI credits/month and Business includes 5,000. AI usage beyond the included allocation is metered as credit overage. Admin seats are 3 on Shop, 10 on Business, and unlimited on Enterprise.
When should I stay on ServiceTitan?+
Stay on ServiceTitan if you need deep enterprise modules, multi-location complexity, and you already have the ops team and budget for custom quotes and long implementation. Consider Tradecraft when published flat fees, unlimited techs, and faster AI-native time-to-value matter more.
Does Tradecraft replace my phone system and my FSM?+
Tradecraft is built as the operating system: customer voice/chat, the job board, dispatch, back office, and growth tools. You may still keep a carrier or SIP trunk, but you should not need a separate AI receptionist plus a separate FSM for the core workday.
What about bolt-on AI like Broccoli or Avoca?+
Bolt-on phone AI can make sense if you are committed to an existing FSM and only need better answering. Tradecraft is the alternative when you want native leads, jobs, quotes, and payments on the same AI stack — not another layer beside your board.
Does Tradecraft include contractor bidding?+
Yes. Business and Enterprise include a cited AI bid desk for package analysis, spec takeoff, and addenda review — you confirm before pricing or submitting. Every paid plan can join the invite-only Network. Bidding and claiming are free. Tradecraft is the OS for running won work.