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Terms of Service

Legal terms governing the use of Tradecraft Nexus's services

Effective Date: July 21, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and HelioNova, Inc., doing business as Tradecraft Nexus ("Company," "we," "us," or "our"), concerning your access to and use of the Tradecraft Nexus field service management platform, including the Tradecraft Voice mobile application and related services (collectively, the "Service").

You agree that by accessing the Service, you have read, understood, and agree to be bound by all of these Terms. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

2. Service Description and License

2.1 Service Overview

Tradecraft Nexus is a comprehensive field service management platform that provides tools and features for:

  • Work order and job management
  • Scheduling and dispatch optimization
  • Customer relationship management
  • Mobile workforce tracking and opt-in technician location sharing for dispatch
  • AI voice assistant (web and Tradecraft Voice mobile app) for authorized business users
  • Field photo capture and AI-assisted job documentation
  • Equipment and inventory management
  • Invoicing and payment processing
  • Reporting and analytics

2.2 License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to:

  • Access and use the Service for your internal business operations
  • Install and use Tradecraft Voice and other brand-specific mobile applications we make available for the Service on compatible devices, solely for authorized users of your account
  • Create and maintain user accounts for your authorized employees
  • Generate and store business-related content within the Service

2.3 AI Assistant Use

The Service includes AI-powered voice and assistant features. You acknowledge that AI-generated responses may occasionally be inaccurate or incomplete, and you remain responsible for how your business uses assistant outputs. You must use AI features lawfully, authorize only appropriate personnel to use Tradecraft Voice (including microphone, camera, and opt-in location sharing), and obtain any notices or consents required for AI-assisted voice use, field photography, and location sharing in your jurisdiction. We do not warrant that AI features will be error-free or suitable for every scenario.

3. Account Terms

3.1 Account Requirements

To access the Service, you must:

  • Be at least 18 years of age
  • Complete the registration process
  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Promptly update any changes to your information

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Implementing appropriate security protocols for user access
  • Notifying us immediately of any unauthorized access

4. Subscription Terms

4.1 Subscription Plans

Access to the Service requires a paid subscription. Each subscription plan includes specific features, limitations, and usage quotas as described on our pricing page or in your service agreement.

4.2 Payment Terms

By subscribing to the Service, you agree to:

  • Pay all applicable fees according to the selected billing cycle
  • Provide and maintain valid payment information
  • Pay any applicable taxes or governmental charges
  • Accept automatic renewal of your subscription unless cancelled

5. User Responsibilities

5.1 Acceptable Use

When using the Service, you agree not to:

  • Violate any applicable laws or regulations
  • Infringe upon intellectual property rights
  • Transmit harmful or malicious code
  • Interfere with the Service's operation
  • Exceed usage limitations or quotas
  • Share account credentials with unauthorized users
  • Attempt to reverse engineer the Service

5.2 Data Responsibilities

You are responsible for:

  • The accuracy and quality of your data
  • Obtaining necessary consents for data collection
  • Complying with data protection regulations
  • Maintaining appropriate data backup procedures
  • Managing customer data in accordance with privacy laws

5.3 SMS Messaging Obligations

If you enable SMS notifications for your end customers through the Service (for example, appointment reminders, technician status updates, invoice notices, or AI-assisted follow-up messages), you are a "subscriber business" under our SMS program and agree to the additional obligations in this Section 5.3.

Consent. You represent and warrant that, before a mobile number is used to send SMS through the Service, you have obtained prior express consent from the recipient in compliance with the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles and Best Practices, applicable state laws (including state mini-TCPA statutes), and all other applicable law. Acceptable consent methods include signed service agreements, web or paper intake forms with a clear SMS disclosure and affirmative opt-in, electronic signature workflows, recorded verbal consent, and in-person confirmation.

Disclosures at point of consent. At the time you collect consent, you must clearly disclose the program name, the types of messages the recipient will receive, the message frequency, that message and data rates may apply, and instructions for opting out (reply STOP) and requesting help (reply HELP).

Scope of messages. You will use the Service's SMS features only for transactional and service-related communications tied to the recipient's existing relationship or explicit service request with you. You will not use the SMS features for affiliate marketing, third-party promotional content, or any messages outside the scope of the recipient's consent.

Opt-outs. You will honor all opt-out requests promptly and will not attempt to circumvent opt-outs (for example, by re-adding a number from a different record). You acknowledge that the Service processes STOP replies at the platform level and that you may not override or suppress that processing.

Recordkeeping. You will maintain records of consent sufficient to demonstrate compliance with applicable law and will provide those records to us on reasonable request in connection with a regulatory inquiry, carrier audit, or abuse investigation.

Indemnification and suspension. You are solely responsible for your compliance with the obligations in this Section 5.3 and for any claims arising from messages you cause the Service to send. We may suspend or disable the SMS features for your account if we reasonably believe you are in breach of this Section 5.3 or if a wireless carrier or The Campaign Registry (TCR) requires us to do so.

Full program details. For the complete SMS program description (including consent paths, message types, frequency, and opt-out mechanics), see our SMS Terms & Consent Disclosures, which are incorporated into these Terms by reference.

6. Intellectual Property Rights

6.1 Ownership

The Service, including its original content, features, and functionality, is owned by Tradecraft Nexus and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 User Content

You retain ownership of your content but grant us a license to use, modify, and distribute such content as necessary to provide the Service.

7. Data Security and Privacy

We implement reasonable security measures to protect your data. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Service Level Agreement

Our Service Level Agreement (SLA) defines our commitments regarding:

  • Service availability and uptime
  • System performance metrics
  • Technical support response times
  • Maintenance windows
  • Data backup and recovery

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Tradecraft Nexus BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION:

  • Loss of profits, revenue, or data
  • Business interruption
  • Cost of substitute services
  • Personal injury or property damage

10. Indemnification

You agree to indemnify and hold Tradecraft Nexus harmless from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of applicable laws
  • Your User Content

11. Term and Termination

11.1 Term

These Terms remain in effect until terminated by either party. You may terminate by discontinuing use of the Service and cancelling your subscription.

11.2 Effects of Termination

Upon termination:

  • Your access to the Service will cease
  • Outstanding fees become immediately due
  • You must cease using all Tradecraft Nexus intellectual property
  • You may request a copy of your data within 30 days

12. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes through:

  • Email notifications
  • In-app notifications
  • Service dashboard alerts
  • Website announcements

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in San Francisco County, California.

14. Dispute Resolution

Any dispute arising from these Terms shall be resolved through:

  • Good faith negotiations between parties
  • Mediation in San Francisco, California
  • Binding arbitration if mediation fails

15. Contact Information

For questions about these Terms, please visit our contact page to get in touch with our Legal Department.

These Terms of Service were last updated on July 21, 2026. Previous versions are available upon request.