ServiceTitan vs Jobber vs Housecall Pro vs FieldEdge vs Workiz

Choosing between ServiceTitan, Jobber, Housecall Pro, FieldEdge, and Workiz starts with the work your shop needs to run, not a universal truck-count cutoff. A two-truck commercial specialist can need more process depth than a larger residential repair company. An eight-tech shop may care more about keeping its accounting workflow intact than finding the lowest advertised subscription.

The useful comparison is this: which system supports your required workflow, what does that configuration cost for your actual team, and what will it take to switch?

Publisher disclosure: Tradecraft sells field service software and is included as an additional option below. This is a researched buying framework using vendor documentation, not an independent ranking or a claim that we tested every platform. Pricing and packaging were checked on September 18, 2026; confirm a written quote before buying.

Quick answer

• Evaluate Jobber and Housecall Pro when quoting, scheduling, customer communication, and ease of adoption are central to your shortlist.
• Evaluate FieldEdge when dispatch, flat-rate pricing, and service-agreement workflows are important; check the required tier and accounting integration in a demo.
• Evaluate Workiz when integrated communications matter, but assess the full operating platform rather than assuming it is only a phone tool.
• Evaluate ServiceTitan when you need its service or construction workflows and can support the implementation. Small-company suitability depends on requirements and economics, not a universal minimum fleet size.
• AI can be integrated and still sold as an add-on. Packaging and technical integration are different questions.
• ServiceTitan, FieldEdge, and the Workiz plans reviewed here require a quote. Do not multiply an unsourced online estimate into a supposed monthly bill.

Start with a buying brief, not five demos

Write a one-page brief before contacting vendors. Include field technicians, office users, locations, service versus construction mix, accounting software and version, recurring-work requirements, and the jobs you need to support.

Then separate requirements into three groups: must work on day one, useful in the next year, and not needed. This prevents a feature you might never use from outweighing a daily workflow your dispatcher cannot live without.

These are evaluation scenarios, not certifications that a particular plan supports every workflow. Ask vendors to demonstrate the configuration they are quoting, not a feature in a higher tier.

Jobber: evaluate the everyday job workflow

Jobber belongs on the shortlist when the office needs connected quoting, scheduling, invoicing, and customer communication. Its official pricing page distinguishes plan and team options; compare the version that includes your users and required features rather than carrying a single-user entry price into a crew budget.

Jobber also offers Receptionist. Its official Receptionist documentation describes booking jobs in the schedule, creating requests, and using account configuration to control allowed actions. It is incorrect to assume that using Jobber AI necessarily requires a second vendor or manual record reconciliation.

Ask which plan includes or permits the features you need, how usage is billed, and how calls that cannot be booked reach a person. Test an existing customer, an out-of-area request, and a full calendar.

Our Jobber comparison provides additional Tradecraft positioning. Use Jobber's current documentation and quote, rather than any comparison article, as the final authority on its packaging.

Housecall Pro: compare included users and the right tier

Housecall Pro's pricing page currently shows Basic, Essentials, and MAX, with different included-user counts and annual versus monthly pricing. The retrieved page lists MAX at $299 per month billed annually or $329 month-to-month, with eight users included and $35 per month per additional user. Temporary offers are displayed separately.

Those details matter more than a remembered headline price. Eight technicians plus two office users is ten users if everyone needs an account. Under the displayed MAX terms, the two additional users add $70 per month. Confirm those terms for your quote and any relevant add-ons.

The current page also lists customer-service AI and plan-specific features such as recurring service plans. Do not reduce the comparison to 'simple scheduling versus AI.' Check what is included, optional, and suitable for your customer workflow.

Use our Housecall Pro comparison for another perspective, then ask the vendor to demonstrate the exact tier under consideration.

FieldEdge: put the required workflow beside the quote

FieldEdge's official plans are Select, Premier, and Elite. The page lists dispatching, booking, customer management, and pricebook/flat-rate pricing in Select; higher plans add capabilities such as advanced dispatching, multi-option quotes, and further reporting or inventory features.

The page does not provide a public dollar rate card. Pricing depends on the selected configuration and team, so a claim such as 'eight techs will cost $800-$1,600' is not a verified quote.

Bring your accounting version, mobile-user count, service-agreement requirements, and a representative flat-rate job. Ask what setup includes, which items cost extra, and how your existing records move across. For the Tradecraft-specific comparison, see our FieldEdge overview.

Workiz: communications plus broader operating tools

The Workiz pricing page reviewed for this guide lists Standard, Pro, and Ultimate with 'Request pricing.' It separately identifies Genius Phone, Genius Answering, and Genius Marketing add-ons.

Its published feature table extends beyond call intake: scheduling, estimates, client management, QuickBooks integration, and plan-dependent capabilities including inventory, service plans, flat rate, and purchase orders. It would be misleading to imply that everything after the phone call necessarily requires another system.

Ask for a written quote separating platform, communications, answering, required phone services, and usage. Demonstrate the handoff from an inquiry to a scheduled job and then a completed invoice. Our Workiz comparison explains where Tradecraft differs, without replacing that quote exercise.

ServiceTitan: scope the implementation and the billing unit

ServiceTitan's official pricing page describes per-technician pricing and lists Starter, Essentials, and The Works. Dispatching, scheduling, call booking, invoicing, and pricebook appear in the core packages; higher configurations add further capabilities.

No public dollar rate or universal implementation fee is supplied there. Treat subscription, required modules, data migration, training, contract term, and onboarding as quote questions. Do not assume two office accounts are charged at the same rate as two technicians.

ServiceTitan also lists AI and Pro products in its offering. Evaluate the demonstrated workflow, operating effort, and all-in proposal rather than treating the platform as an automatic choice above a particular truck count. Our ServiceTitan comparison gives Tradecraft's perspective; the vendor proposal determines actual commercial terms.

A cost worksheet for eight technicians and two office users

Use one roster, one billing cadence, and one required-feature list across every quote. The following is a worksheet, not a promise that all six products are interchangeable.

Housecall Pro arithmetic above uses the standard prices retrieved on the check date, excludes temporary promotions, and must be confirmed in a current quote. Annual-equivalent pricing is not month-to-month flexibility. Tradecraft includes 1,000 AI credits on Shop or 5,000 on Business; usage above the allowance is metered.

Calculate the first year separately from the steady-state month:

First-year cost = recurring subscriptions + required usage/add-ons + implementation/migration + transaction costs + internal changeover effort.

Do not fill unknown cells with zero. Use 'not quoted' until the vendor supplies the missing number. A flat technician fee can simplify budgeting without making AI usage, payments, or switching costs disappear.

Test AI on the same difficult call

A fair demo gives every vendor the same scenario: an existing customer calls after hours, asks for an unavailable time, then changes the service address. Can the system identify the right customer, offer an allowed alternative, preserve the correction, and escalate when it cannot proceed?

Check the result in the customer and job records. Ask whether the feature is included, an integrated paid module, or an external integration. None of those labels alone proves accuracy or value.

The trade-software buying checklist covers broader evaluation questions. Our guide to AI agents in the trades explains Tradecraft's approach to shared operational context.

Where Tradecraft belongs on your shortlist

Tradecraft combines customer voice/chat, scheduling and human-approved dispatch suggestions, pricebook, quotes, invoices, payments, and operational tools on one platform. Its published Shop and Business pricing uses a flat platform fee with unlimited technicians, limited admin seats, and included AI-credit pools followed by metered overage.

That makes it worth evaluating when those workflows fit your shop. It does not establish that it replaces every specialized module or integration in another vendor's ecosystem. Bring your must-have list to a demo and require a demonstration of the actual work, just as you would elsewhere.

Our Tradecraft-led comparison explains the product positioning. The alternatives hub organizes individual vendor comparisons.

Frequently asked questions

Which is best for a small HVAC or plumbing company?

There is no universal winner by truck count. Compare the workflow you need, usable field/office access, accounting fit, implementation effort, and a written total for your roster.

Is an AI add-on automatically a disconnected system?

No. An add-on can run inside the vendor's workflow. Verify the actual customer/job records, scheduling rules, escalation behavior, and billing instead of inferring architecture from the price label.

Can I compare ServiceTitan using a per-user estimate?

Not reliably. The official page describes per-technician pricing, and your quote must establish office access, required modules, and onboarding. Do not assume every login costs the same.

Should I switch just to lower the subscription?

Not without checking switching costs and operational fit. A lower base fee can be outweighed by missing workflows, added products, payment charges, or disruption during migration.

Make the shortlist with your real job

Pick a few candidates that meet your must-haves, run the same job through each demo, and compare written quotes using the worksheet. Keep the platform that best fits the work and the total economics, not the strongest slogan.

Explore the alternatives page, check Tradecraft pricing, or book a demo with your actual roster and workflow.